Disclaimer on Terms of Service
All sections within TripOn and www.toursandtourism.com domain are developed and maintained by TripOn and www.toursandtourism.com. TripOn is a sales aggregator with a varied range of professional vendors which are best in their respective field of transport or logistics, campsite organisers, safari operators etc. who are providing services through TripOn.
TripOn is a tour agency and under no conditions should be assumed to be Official / Special Agent / GSA for the Hotel/Resort.
All information contained herein is verified by TripOn personnel but TripOn does not take any responsibility for any loss on account of information contained as the viewers are expected to take their own decisions and form their own judgments based on information available. When in doubt, before making a reservation the guests are expected to raise queries and clarify issues if any.
Information displayed through TripOn website, www.toursandtourism.com is for the purpose of assisting guests to make a well-informed decision and is not intended or should be implied as soliciting a business enquiry or be construed as an “Advertisement”. For this purpose, www.toursandtourism.com will be developing various tools to help guests for making decisions such as Virtual Reality gallery, 360° walkthroughs etc. which will be content exclusively developed for this website to be also showcased through its Facebook and Instagram account.
TripON has developed the website, www.toursandtourism.com with a view to make convenient for its customers to make faster travel decisions and are not anyway intended or designed to get a better search engine position, especially in choosing travel products regarding Northeast part of India. Page rank placements are entirely on account of algorithms employed by the respective search engines.
TripOn and www.toursandtourism.com retains the right to refuse any reservation request.
TripOn and www.toursandtourism.com does not undertake any group bookings via any Sub-Agent / Travel Agent / Event Manager or any other intermediary.
Note: Any objections to anything contained on the website should be addressed to TripOn and www.toursandtourism.com and would be dealt with promptly.
All e-mails are answered on the same day or within a few working hours. Our e-mails are short and crisp and attachments are sent only if required.
All contact details provided by the guest would be used with reference to a particular reservation only. Newsletters may be sent regularly with an easy option to opt out.
All contact details submitted with leads will be used for internal purpose only and will not be sold to any third party provider under any circumstances.
TripOn and www.toursandtourism.com is not a lead generation platform and as a policy does not sell leads to any third party provider.
TripOn and www.toursandtourism.com registered login is where users have option to input data that allows to understand preferences / profile better. Such data is for internal use only and to be used in internal algorithms only. The data would never be passed to any third party provider.
Credit Card Policy
TripOn and www.toursandtourism.com employs multiple payment gateways of reputed public sector banks and private sector banks if India. TripOn and www.toursandtourism.com or any process associated with TripOn and www.toursandtourism.com website does not store any credit sensitive data such as credit card number for future use.
Upon confirmation of bookings, Card details will be asked to be filled on secure (Https://) pages that employ highest available data encryption and data inputted will be used at that instant for processing online payment. Every time user wishes to make payment, one will be required to put card details again and there is no option to store credit card data.
Hotel Sourcing Policy
TripOn and www.toursandtourism.com surveys and lists all hotels from all perspectives and lists hotels that have a certain charm and value for a certain segment of guests. TripOn and www.toursandtourism.com excludes all hotel options that have suspect management practices, absurdly high tariffs, and inappropriate location and not have a very conducive hotel atmosphere.
Hotel listing Policy
TripOn and www.toursandtourism.com lists and de-lists hotel options per its discretion and neither charges the hotel nor is under any sort of contract or obligation from any hotel for listing. Listing and de-listing are at complete discretion of editorial team and reservations team. De-listings are done following regular reviews (Site visit and/or review of customer and reservation team feedback/complaints).
Tariffs and Packages
We offer same Tariff/ packages offered by Hotels or lower and do not levy any service charge for reservations. Service Tax is applicable as per Govt. regulations (1.24% on Hotel reservations, 4.95% on transport reservations and 3.09% on package reservations involving both hotels and transport) feedback/complaints).
We update tariffs on the website regularly and reserve right to offer alternatives or to reject any reservation altogether, if we are unable to offer listed tariffs or Rooms for specific dates for any reason beyond our control.
Any payments received for a reservation is forwarded to the respective hotel/resorts within 2 days of the receipt.
Any refunds are subject to guidelines laid out by the respective hotel/resort. Service charges are applicable for processing cancellation (Check Cancellation policy). Refunds for credit card payments will be done via a credit back to the card. In this case MSF (Merchant Service Fee is typically 3%) on refund amount will not be refunded by the bank and therefore be paid by the guest. All refunds will be done after corresponding hotel / service provider refunds / adjustments are done at TripOn and www.toursandtourism.com end.
Photos displayed on Hotel information pages are clicked/scanned specific to the hotel taken either from hotel brochures or clicked by team TripOn and www.toursandtourism.com .
Photos displayed on TripOn and www.toursandtourism.com are either taken from hotel brochures or taken by TripOn and www.toursandtourism.com Team. Copyright Laws apply for photos taken by TripOn and www.toursandtourism.com Team.
Refunds for Deficiency of Service
TripOn and www.toursandtourism.com is a travel planning service and strives to give suggestions as per best available information. However in case any shortfall in services (as against what is promised or what can be reasonably expected for such a service) by any hotel or service provider is established, TripOn and www.toursandtourism.com would stand responsible for making appropriate refunds. All reservations for hotels and travel services (except flight and trains) listed on TripOn and www.toursandtourism.com are covered under this policy.
Policy on refusal of the hotel to accommodate guests
Guests are expected to adhere to local laws and Hotel rules during the stay and TripOn and www.toursandtourism.com shall not be responsible for any refunds if the guests are unable to comply with local law / Hotel rules and enforcement procedures / requirements. In case hotel does offer a cancellation and refund for such a case, TripOn and www.toursandtourism.com would be pleased to forward to the guests in full. Please review list of conditions when guests can be denied entry or even forcibly evicted.
Position of TripOn and www.toursandtourism.com on Hotels / Service Providers
TripOn and www.toursandtourism.com is a travel aggregator based out of Northeast India and it earns commissions from respective resorts for making reservations.
TripOn and www.toursandtourism.com under no conditions should be assumed to be Authorised Agent / Official / Special Agent / GSA for the Hotel/Resort/Service Provider.
TripOn and www.toursandtourism.com is an independent entity that facilitates reservations and will assume the role of the “local representative”.
Position of TripOn and www.toursandtourism.com on Deficiency of Service on its part
TripOn and www.toursandtourism.com personnel have verified information listed on the TripOn and www.toursandtourism.com. All options will not be suitable for all segments of guests and therefore guests are expected to take their own decisions and form their own judgments based on information available. When in doubt, before making a reservation the guests are expected to raise queries and clarify issues if any.
TripOn and www.toursandtourism.com is a travel planning service and strives to give suggestions as per best available information. However in case any shortfall in services (as against what is promised or what can be reasonably expected for such a service) by any hotel or service provider is established, TripOn and www.toursandtourism.com would stand responsible for making appropriate refunds. All offline reservations for hotels listed on TripOn and www.toursandtourism.com and service providers recommended by TripOn and www.toursandtourism.com are covered under this policy.
For Online Reservations liability is limited to the full amount of reservation, in the rare event of rooms not available at the time of check in. Guests are requested to do their own due diligence on the hotels listed before making online reservations and are advised to visit TripOn and www.toursandtourism.com links, Customer Reviews listed alongside online reservations and if required take help of the TripOn and www.toursandtourism.com personnel in the hotel selection process.
Position of TripOn and www.toursandtourism.com Cancellations and Postponements
For any reason if the hotel or service provider or TripOn and www.toursandtourism.com cancels the reservations (overbooking, wrong booking or any other reasons), then refund shall be given to the guest immediately without any deduction.
For any cancellation made by the guest, service tax amount will not be refunded.
For any cancellation made by the guest, TripOn and www.toursandtourism.com mirrors Cancellation and Postponement policy of the Hotel / Service Provider. Guests are expected to verify hotel cancellation and postponement policies. Following possibilities exist here:
City hotels may levy 1 or more night cancellation charge if cancelled before a specified period of time as per their cancellation policy.
Leisure segment hotels / resorts may levy charges if cancelled within a time limit before the reservation as per their cancellation policy.
Remote location hotels may not offer any refunds or may offer postponements with some terms and conditions attached.
Hotels / Service Providers in Peak Season may not offer any refunds and charge for postponements or re-adjustment of dates.
Hotels / Service Providers have stricter last minute cancellation policies. Hotels / Service Providers are not responsible for connecting events related to the access (in event of your flight being cancelled, hotel may not offer any refunds).
TripOn and www.toursandtourism.com levies a cancellation service charge for processing cancellations made by the guest. Following are possibilities:
Some Hotels / Service Providers may take some time for refunds and some hotels / Service Providers may expect TripOn and www.toursandtourism.com or guest to adjust the amount in future reservations. Guests have to wait till this happens. TripOn and www.toursandtourism.com will update the guest on a regular basis on the status of the adjustment / refunds.
For peak dates Some Hotels / Service Providers may not allow for any refunds or adjustment and would expect guest to travel anytime in a specified period of time. TripOn and www.toursandtourism.com will issue a credit note to the guest, which can be availed in the specified time direct with the hotels / Service Providers.
For peak dates Some Hotels / Service Providers may not give any refunds. TripOn and www.toursandtourism.com will be able to refund the commission amount it earned from the reservation.
Payment is never held by TripOn and www.toursandtourism.com on behalf of the hotel and is always dispatched to the hotel / Service Provider within 48 hours of the receipt to ensure that the room is held on a firm basis.
Under any circumstances TripOn and www.toursandtourism.com is bound by the Hotel / Service Providers rules and will process cancellations and will act as per that. TripOn and www.toursandtourism.com is obliged to do co-ordination on behalf of the guest. However in case of any legal dispute related to refunds, cancellations, postponements etc., guest will have to take that up directly with the hotel / Service Provider management. TripOn and www.toursandtourism.com will be obliged to provide all contact details, documentation and other support to facilitate such an action, as the guest or guest’s legal counsel may require it. However on-site representation of the case will not be possible.
All refunds will be made by the same mode as the payment was made. Refunds for credit card payments will be done via a credit back to the card. In this case MSF (Merchant Service Fee – 3%) on refund amount will not be refunded by the bank and therefore be paid by the guest. In event of a credit card not in use, guests may be asked to provide alternative means of refunds. Any cost related to the alternative means, will have to be paid by the guest and refund will be paid after deducting the charge.
Foreign Currency Transactions / Overseas Payments
Any Hotel / Services confirmation note stating rupee amount and accepted via rupee payment channels such as payment gateway and bank transfers, guest will be given credit for actual rupee credited in the account and no further charges are levied.
Any Hotel / Services confirmation note stating rupee amount and overseas guest paying via Credit Cards, then actual amount charged on the card will depend on the rate of exchange (ROE) decided between guest issuing bank and the card channel (MasterCard / Visa etc.)
TripOn and www.toursandtourism.com does not levy any additional charges or levies on credit card payments except in case of flight tickets, train reservations and services where it does not make sufficient commissions from the end service provider (Airlines etc.) to cover for the merchant commission fee (MSF) charged by the bankers / payment gateway on the credit card transactions.
.Except credit card (Payment Gateway, Swipe, IVR, Cell pay etc.), every other means of transfer (Paypal, Western Union, Bank Transfer etc.), guest will be required to bear the transaction cost of making the transfer if any.
Payment shall be recognised only when it arrives either with Payment Gateway or with the Bank and no payments in transit or ones made and not received at the TripOn and www.toursandtourism.com end shall be considered responsibility of TripOn and www.toursandtourism.com. Due diligence need to be made by guests while transferring payments in making sure that correct details and methods are used as recommended by the TripOn and www.toursandtourism.com personnel.
TripOn and www.toursandtourism.com applies exactly the same Hotel/Service provider cancellation policy and any refunds applicable will be issued only after TripOn and www.toursandtourism.com has received the same from the Hotel/Service provider. Service charges are applicable for processing cancellation.
Cancellation Charges levied by TripOn and www.toursandtourism.com
Hotels 5% of the amount
Transport and Travel services other than Flights: 5% of the amount
Flight Tickets: Rs. 200 per passenger per segment
Note: Above Cancellation Charges is over and above what hotels / service provider / flight operator may charge as part of the reservation / cancellation policy.
Refunds for Credit Card payments will be issued as a credit reversal on card. The amount credited on the card will be after deducting 3% MSF (Merchant Service Fee that payment gateway charges merchants for credit card payments and does not refund even when the transaction is part of fully cancelled).
Above is not applicable in cases of cancellation on account of Natural Calamity (Floods, bad weather) and unforeseen travel circumstances (Flight cancellation).
Service Tax collected and paid to Govt. of India is not recoverable and therefore not refunded even in cases of Natural Calamity (Floods, bad weather) and unforeseen travel circumstances (Flight cancellation).
For any clarification of the above you may write to feedback on the site.